Daily update, June 26
Mount Royal University continues to respond to the cyber incident affecting university systems and services. There is no significant change to system availability to report at this time.
Technical teams and external cybersecurity experts continue their investigation and recovery efforts.
What’s new
More updates for employees
Employees, more information and resources have been added to the ITS and Human Resources sections of the For Employees page.
Library resources for students, employees
Access the latest information related to Library services and supports. You can also find answers on the Library on the FAQ page.
Timesheets due on Saturday
As Mount Royal University continues its recovery efforts, Human Resources and Payroll have developed temporary processes to support payroll administration while systems remain unavailable. Learn more.
Staying informed: Main phone line
The message on MRU’s main phone line, 403.440.6111, now directs callers to this Updates page for the latest on university operations and service availability.
Thank you
We recognize this situation continues to create challenges for students and employees. Thank you for your patience, flexibility and co-operation as recovery efforts continue.
Next scheduled update: Approximately 11 a.m. Monday, June 29.
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Daily update, June 25
Mount Royal University continues to respond to the cyber incident affecting university systems and services. There is no significant change to system availability to report at this time.
Technical teams and external cybersecurity experts continue their investigation and recovery efforts.
What’s new
A new For Employees page is the central hub for employees to access important information, resources and temporary processes while University systems and services continue to be restored following the cyber incident.
More information and resources were added to the ITS and Human Resources sections of the For Employees page on the afternoon of Thursday, June 25.
Resources from areas such as Human Resources, Information Technology Services and other departments will be added and updated as information becomes available. For department-specific contact information, visit the Contact Information page.
Payroll information
As Mount Royal University continues its recovery efforts, Human Resources and Payroll have developed temporary processes to support payroll administration while systems remain unavailable. Learn more.
Salaried/regular employees who report exception time (e.g., vacation, sick leave, overtime, etc.) should continue to work with their leader and keep records of any time taken or worked. This time will be processed once our systems return.
Casual and Flexible employees, including Research Assistants, should continue to accurately track their hours worked and follow instructions provided by their leader.
Thank you
We recognize this situation continues to create challenges for students and employees. Thank you for your patience, flexibility and co-operation as recovery efforts continue.
Next scheduled update: Approximately 11 a.m. tomorrow, June 26.
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Daily update, June 24
Mount Royal University continues to respond to the cyber incident affecting university systems and services. There is no significant change to system availability to report today.
Technical teams and external cybersecurity experts continue their investigation and recovery efforts.
What’s new
The For Students page continues to bring together student-specific information, including updates related to registration, financial aid, student services and other resources. Additional information is being added as it becomes available, so check back regularly.
Employees are encouraged to continue working remotely where operationally feasible and as directed by their leader. Additional operational guidance will continue to be shared as information becomes available.
The Contacts page has been updated with additional temporary contact information for university services. As more services establish temporary contact methods, this page will continue to be expanded and updated.
Environmental Health and Safety (EHS) contact information and safety resources have been added to the Contacts page to support employees and departments while regular systems remain unavailable.
Thank you
We recognize this situation continues to create challenges for students and employees. Thank you for your patience, flexibility and co-operation as recovery efforts continue.
Next update: Approximately 11 a.m. tomorrow, June 25.
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June 22, 3:30 p.m.
To help students and employees navigate ongoing service disruptions, we have added new resources to this page, including:
For Students: Information on student services, registration, financial aid and other student-related updates.
Contacts: Temporary phone numbers, contact information and alternative ways to access university services while regular systems remain unavailable.
These pages will continue to evolve as additional information, services and temporary processes become available. We encourage you to check back regularly for the latest updates.
Thank you for your patience and understanding as recovery efforts continue.
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June 19, 8 a.m.
As Mount Royal University continues to respond to the cyber incident affecting our systems and services, a new public wireless internet network is available across campus to help students, employees and visitors access available services, including Google services such as Gmail, Drive, Meet and Gemini.
Information Technology Services (ITS) has established this temporary network to provide internet access while restoration efforts continue. The University continues to experience disruptions affecting mtroyal.ca, MyMRU, telephone services and other systems. ITS remains focused on restoring affected services as quickly and safely as possible.
How to connect
To access the public wireless network:
Security reminder
MRopen is an open public network and you don’t need a password to connect. As with any public WiFi network, avoid accessing sensitive personal information, such as online banking, while connected. If available, consider using a VPN for an additional layer of security.
We appreciate your patience and flexibility as restoration efforts continue.
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June 18, 3 p.m.
Mount Royal University is responding to a cyber incident that has affected access to University systems and services.
On Wednesday, June 17, the University advised the community that it was experiencing technical disruptions affecting certain systems. We can now confirm that those disruptions are the result of a cyber incident.
When the issue was identified, the University took prompt steps to contain the threat and protect its systems. We have retained external cyber security experts to assist with the response and investigation, and we are following our established incident response protocols. We have reported this incident to law enforcement.
The investigation is still in its early stages. At this time, we have not determined whether any personal information or other data was accessed or taken. If the investigation determines that information has been affected, we will notify impacted individuals as appropriate.
Safety
Campus safety systems, including the fire detection and alarm system, continue to operate.
If you require emergency assistance or need to contact Security Services while campus phone services are unavailable, call 403.585.6764. Please reserve this number for safety and security-related matters. To report facilities-related emergencies, please call 403.827.0103.
Students with exams
Students should attend their exams as scheduled unless they have been notified otherwise by their instructor or department. As students may not be able to access their exam schedule through MyMRU, they can visit the Office of the Registrar in person (A101), email examscheduling@mtroyal.ca, or call 403.440.3435 between 8:30 a.m. and 4:30 p.m. to confirm exam locations, dates, and times. Students can also contact their instructors with questions.
Students who need to review their exam schedule can visit the Office of the Registrar in person (A101), email examscheduling@mtroyal.ca, or call 403.440.3435 between 8:30 a.m. and 4:30 p.m. to confirm exam locations, dates and times.
Students that have exam accommodations can work with Access and Inclusion Services to understand how their individual exam is impacted. Contact the Accommodated Exam Centre at examsais@mtroyal.ca.
Employees
Given the nature of the disruption and the challenges it may create for some on-campus work, those who are able to work remotely are encouraged to discuss arrangements with their leader, where operationally feasible and appropriate for their role.
Health Services remains open to provide care. For the time being, please contact them at 403.617.3242. The Injury and Prevention Clinic is operating as usual. To access MRU’s Employee Family Assistance Programs, please phone 1.833.707.4747.
What’s next
We recognize that this situation is disruptive and concerning. The University’s priority is to contain the incident, restore services safely and understand what occurred. That work must be done carefully and may take time.
We ask members of the community to follow official University instructions, avoid speculation, and continue to use approved channels for information and support.
Further information will be posted on this page as it becomes available. Students and employees should also monitor official University channels for instructions.
Thank you for your patience and understanding as we work through this matter.
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June 17, 4:30 p.m.
On behalf of Dr. Chad London, provost and vice-president, academic, and Michael Lam, vice-president, Finance and Administration.
Before providing an update, we want to thank everyone across our campus community for their patience, flexibility and resilience today as we navigate the service disruption affecting mtroyal.ca, MyMRU, on-campus internet access, telephone services and other services.
This disruption has created challenges for students and employees alike. We appreciate the understanding and adaptability our community has demonstrated throughout the day.
Mount Royal University will remain open tomorrow, Thursday, June 18. Information Technology Services (ITS) continues to work to restore services affected by the ongoing disruption. While some systems remain unavailable, university leadership has determined that campus can continue to operate safely.
Students should attend their exams as scheduled unless they have been notified otherwise by their instructor or department. As students may not be able to access their exam schedule through MyMRU, they can visit the Office of the Registrar in person (A101), email examscheduling@mtroyal.ca, or call 403.440.3435 between 8:30 a.m. and 4:30 p.m. to confirm exam locations, dates, and times. Students can also contact their instructors with questions.
Employees may continue to experience disruptions accessing university systems and services. Those who are able to work remotely are encouraged to discuss arrangements with their leader, where operationally feasible and appropriate for their role.
We appreciate the patience, flexibility and support of our community as teams work to restore normal operations.
Please continue to monitor this page and the MRU Now app for the latest information.
Thank you for your understanding and co-operation.
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June 17, 2 p.m.
Mount Royal University continues to experience a service disruption affecting mtroyal.ca, MyMRU, on-campus internet access, telephone services and other services. Google services, including Gmail, remain available.
Information Technology Services (ITS) continues to investigate and work towards restoring services as quickly as possible. At this time, there is no significant change to report.
Campus remains open and all on-campus security and safety systems, including the fire detection/alarm system, are operating normally.
If you require emergency assistance or need to contact Security Services while campus phone lines are unavailable, call 403.585.6764. Please reserve this number for safety and security-related matters.
We recognize these disruptions are affecting access to university services and campus activities. We appreciate the flexibility and understanding of the Mount Royal community as we work through this situation.
Updates will be shared on this webpage and through the MRU Now app. The next update will be provided no later than 4 p.m., even if there is no significant change to report.
Again, thank you for your patience, co-operation and understanding as we work through this situation.
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June 17, 1 p.m.
Mount Royal University continues to experience a service disruption affecting mtroyal.ca, MyMRU, on-campus internet access, telephone services and other services. Google services, including Gmail, remain available.
Information Technology Services (ITS) continues to investigate and work towards restoring services as quickly as possible. At this time, there is no significant change to report.
Campus remains open and all on-campus security and safety systems, including the fire detection/alarm system, are operating normally.
If you require emergency assistance or need to contact Security Services while campus phone lines are unavailable, call 403.585.6764. Please reserve this number for safety and security-related matters.
We recognize these disruptions are affecting access to university services and campus activities. We appreciate the flexibility and understanding of the Mount Royal community as we work through this situation.
Updates will be shared on this webpage and through the MRU Now app. The next update will be provided no later than 2 p.m., even if there is no significant change to report.
Again, thank you for your patience, co-operation and understanding as we work through this situation.
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June 17, 11:15 a.m.
Mount Royal University continues to experience a service disruption affecting mtroyal.ca, MyMRU, on-campus internet access, telephone services and other services. Google services, including Gmail, remain available.
Information Technology Servic es (ITS) continues to investigate the disruptions and work to restore services as quickly as possible. Teams are actively assessing affected systems and prioritizing service restoration. At this time, there is no significant change to report.
Campus remains open and all on-campus security and safety systems, such as the fire detection/alarm system, are operating normally.
If you need to contact Security Services while campus phone lines are unavailable, call 403.585.6764.
We recognize these disruptions are affecting access to university services and campus activities. We appreciate the flexibility and understanding of the Mount Royal community as we work through this situation.
Updates will be shared on this webpage and through the MRU Now app. The next update will be provided no later than 1 p.m., even if there is no significant change to report.
Again, thank you for your patience, co-operation and understanding as we work through this situation.
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June 17, 10:55 a.m.
Mount Royal University continues to experience a service disruption affecting mtroyal.ca, MyMRU, on-campus internet access, telephone services and other services. Google services, including Gmail, remain available.
Campus remains open and all on-campus security and safety systems, such as the fire detection/alarm system, are operating normally.
If you need to contact Security Services while campus phone lines are unavailable, call 403.585.6764.
Information Technology Services (ITS) is investigating the disruptions and working to restore services as quickly as possible. You may experience disruptions accessing university services and systems.
The next update will be provided no later than 11:15 a.m., even if there is no significant change to report.
Thank you for your patience, co-operation and understanding as we work through this situation.
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June 17, 10:20 a.m.
Mount Royal University continues to experience a service disruption affecting mtroyal.ca, MyMRU, on-campus internet access, telephone services and other services. Google services, including Gmail, remain available.
At this time, campus remains open. All on-campus security and safety systems, such as the fire detection/alarm system, are functioning.
Information Technology Services (ITS) is investigating the disruptions and working to restore services as quickly as possible. You may experience disruptions accessing university services and systems.
The next update will be provided no later than 11:15 a.m., even if there is no significant change to report.
Thank you for your patience, co-operation and understanding as we work through this situation.
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June 17, 8:15 a.m.
Mount Royal University is investigating disruptions affecting mtroyal.ca, MyMRU, on-campus internet access and phone services. Google services, including Gmail, remain available at this time.
ITS is investigating.
Updates will be posted here as more information becomes available, particularly if mtroyal.ca remains unavailable.
To receive emergency notifications and service updates directly to your mobile device, download the MRU Now app. Ensure notifications are enabled on your mobile device.
