How can I access my grades or transcripts?
Students can reference the campus-wide communication (sent on July 24) regarding instructions to reset their Mount Royal password, which will allow them to regain access to their MyMRU account. Once in their MyMRU account, students can view their unofficial transcript and degree audit (mruGradU8) to see final grades.
I took a course in Spring 2026, but my grade is missing or inaccurate.
When our student information system was restored in late July, the Student Records department took steps to record and restore Spring 2026 final grades. Most of this work was completed on July 31. If your grade is still missing or inaccurate, please reach out to your instructor to follow up.
Can I request official documents or request status updates on formerly submitted document requests?
Students can now submit transcript requests once again through their MyMRU account. As of July 31, we have been able to resume issuing digital official transcripts through MyCreds and most other official student record-related documents. As of Aug. 14, we have been able to resume issuing paper transcripts.
If my transcript order was not fulfilled, will I be refunded?
Our typical turnaround time for issuing transcripts is 1 to 2 business days, so we anticipate that transcript orders placed prior to June 15 were fulfilled. However, if you submitted and paid for a transcript order prior to the outage that was not fulfilled, and you no longer require the transcript, please email us with proof of your request and proof of payment to request a refund. We will review the status of your transcript order and confirm whether it is eligible for a refund.
Can you confirm or adjust some of my personal information, such as mailing address, name, grades, course registration, program or other?
Yes, we are now able to resume making updates on your student account.
When will my application to graduate be processed?
We have resumed processing graduation applications. If you have submitted an application to graduate, you can expect to hear from our team within three weeks.
