For students
Updated June 29, 10:20 a.m.


Mount Royal University continues to respond to the cyber incident affecting some university systems and services. We recognize that students may have questions about registration, financial aid, tuition payments, access to services and other aspects of their university experience.

This page has been created to provide students with the latest available information and temporary processes while restoration efforts continue. Information will be added and updated as it becomes available.

Please check this page regularly, as new updates, contacts and service information will be shared here.

Visit the Contacts page for contact information for University departments and services. This page will be updated regularly as well.

For the latest university-wide updates on the cyber incident, please return to the main updates page.


On this page:

Office of the Registrar (General)
Admissions and Recruitment
Student Records
 Student Scheduling & Registration
 Financial Aid and Awards
Academic Advising
Access and Inclusion Services
Continuing Education, Conservatory and Transitional Vocational Students
Cougars Campus Store


Office of the Registrar (General)

Is the Office of the Registrar open?

Yes, the Office of the Registrar remains open during regular business hours (Monday, Wednesday, Thursday and Friday from 8:30 a.m. to 4:30 p.m.; Tuesday from 9 a.m. to 4:30 p.m.). However, without system access, we are limited in the services that we can provide students and employees. See details below.


When will the systems be back online?

Mount Royal University is responding to a cyber incident that has affected access to certain University systems and services. Our priority is to restore systems safely and carefully. We do not have a confirmed timeline for full restoration at this stage. We are working around the clock and will provide updates as they become available. Visit our updates webpage for the latest information. 


Admissions and Recruitment

What is the status of my application?

With our systems offline, we are unable to check the status of applications or process new applications. Once systems are restored, we will notify all applicants that they can now check the status of their applications through their Future Student Portal. 


I received an offer. Can I pay my deposit?

Once our systems are restored, applicants will be able to pay tuition deposits. Until then, all offers will remain intact.


I missed my tuition payment deadline. What should I do? 

Once our systems are restored, we will notify all applicants who have not yet accepted their admission offers. Tuition payment deadlines will be adjusted to allow applicants the opportunity to accept offers.


What if I am waiting to receive information on my transfer credit evaluation?

Transfer credit evaluations of detailed course outlines (DCO) still in progress will continue to be evaluated. Decisions will be delivered to applicants once faculty have had the opportunity to complete the evaluation. 


I haven't applied, but I want to. When can I apply?

Once our systems are operational, you will be able to apply on ApplyAlberta.ca. We want to reassure you that these technical issues will not disadvantage applicants, and every file will receive an equitable evaluation.


Student Records

How can I access my grades or transcripts?

With our systems offline, students are unable to log in to their MyMRU to check grades or access unofficial transcripts.

Students can view final grades for active courses in D2L. At this time, Spring 2026 grades will not be reflected in mruGradU8, on transcripts or in GPA calculations.


Can I request official documents or request status updates on formerly submitted document requests?

We are currently unable to generate official documents such as transcripts, confirmation letters, or official or display parchments. We are also unable to access the record of requests or provide status updates at this time.


I can’t order my transcript online due to the system outage. Is there an alternative way to access my transcripts?

We are currently unable to access any student record information or produce documents containing student record information, including transcripts. This means that we are not able to produce any type of official or unofficial transcript through any method.


I have a formal document submission deadline to another party, such as a government organization, employer, or educational or financial institution. What should I do?

If your deadline to submit your document(s) is within two business days, and you do not have any other document options, please email your request to studentrecords@mtroyal.ca with the words “Time Sensitive” in the subject line. We continue to be unable to access student record information or produce documents containing student record information, including transcripts, but we may be able to provide a general letter indicating that we are unable to fulfill your request.


If my transcript order has not been fulfilled, will I be refunded? 

We are currently unable to access our system to modify orders or process refunds. Once our system access is restored, please reach out to inquire about modifying your order, refund eligibility and next steps.


Can you confirm or adjust some of my personal information, such as mailing address, name, grades, course registration, program or other? 

We are currently unable to verify or adjust student record information.


Student Scheduling & Registration

Can I register for classes or adjust my registration? 

We are currently unable to access any student registration information or systems. This means that students are not currently able to register or adjust registrations. 


Where can I see my schedule for the summer term?

Without system access, students and employees can not access the summer schedule at this time. We will share this information when it becomes available.


Is my course for the summer term still running?

We plan to move forward with the Summer 2026 semester as scheduled. Further information will be provided closer to the start of the semester on July 6.


How can I pay my tuition?

At this time, we are unable to access any student registration information or take payments. This means that students are not currently able to make tuition payments. More information will be shared prior to the Summer 2026 add/drop deadline, if required.


Can I log into D2L?

Yes. You can log in by visiting the Mount Royal University D2L login page.


Financial Aid and Awards

Can I still apply for student loans?

Yes, the provincial student loan applications are still available and are not affected by MRU’s system outage. We are currently unable to verify the status of your application. Should you have any questions regarding your application, reach out to your student loan provider. 


How can I get a confirmation of the enrolment letter?

At this time, we are unable to upload/update confirmations of enrolment to MyCreds while our systems are down. If you requested your document on or before June 15, this is still available and you can access your document by logging in with your email address.


When will I know if I have an award?

Award selections started in April. Due to the outage, we are unable to access our award system and will resume award selections when our systems are restored.


How do I obtain a record of my award history at MRU?

Currently we have a system-wide outage. Email awards@mtroyal.ca and we will get back to you when our systems are restored.


If I have an external cheque, what should  I do?

You can bring your cheque to the Office of the Registrar at A101 during regular business hours (8:30 a.m. to 4 p.m.) Your cheque will be processed once our systems are restored and could take up to two weeks to appear on your student account.


How do I apply for the Alexander Rutherford Scholarship?

Please visit the Alberta Student Aid website for the application and more information about this process. For any general award inquiries, contact awards@mtroyal.ca.


Academic Advising

Academic Advisors are currently unable to meet with students. We are happy to discuss the following via email:

To connect with us, contact the appropriate email below:


Access and Inclusion Services

Register early for academic accommodations

Incoming Fall students who require academic accommodations due to a disability, medical condition or another protected ground, such as religious observance, should register with Access and Inclusion Services as early as possible.

Access Advisors are currently meeting with incoming students. Registering early helps ensure accommodations are in place for the start of fall classes. Delays in registering may result in delays accessing accommodations.

Register online with Access and Inclusion Services. Be prepared to upload documentation. Email accessibility@mtroyal.ca if you have any questions.


Continuing Education, Conservatory and Transitional Vocational Students

Students enrolled in Continuing Education, the Conservatory or Transitional Vocational Programs can access the latest program-specific information, temporary processes and frequently asked questions through a dedicated updates document. The document will be updated regularly as additional information becomes available. Please check back often for the latest information.

View the Continuing Education, Conservatory and Transitional Vocational Student Updates and FAQs.


Cougars Campus Store

The  Cougars Campus Store is open and offers printing services to students on campus. Beginning July 2, the Campus Store will move to summer hours: Monday to Friday, 8:30 a.m. to 4 p.m. Email campusstore@mtroyal.ca with questions.