Operational FAQs
Updated July 28, 10:30 a.m.


For the latest information on the cyber incident, please visit the main Updates page.  The FAQs on this page relate to questions regarding the operation of Mount Royal University.  


When will systems be fully restored?

Our priority is to restore systems safely and carefully. We do not have a confirmed timeline for full restoration at this stage. We are working around the clock and will provide updates as they become available.


What systems are now available?

The following systems have been restored or were not impacted:


The University continues to work on recovery of the following systems:


Can employees access MyMRU? 

Yes, the MyMRU employee portal is now up and running. This means that you can now access information and functions as you had within MyMRU, including Human Resources and Finance. This does not include timesheets for now. Please watch for updates from Payroll regarding the transition back to electronic timesheets. We may experience intermittent disruptions with a large volume of users initially. If you are unable to log in, are bumped out or if a specific area is not working, please try again at a later time.


Is MyMRU functioning for students? 

Yes, students can also now safely access MyMRU. This means students can now register for courses, make payments, request transcripts and request confirmation of their enrolment status. Fall and Winter semester registrations remain in place and final grades from previously taken courses remain as recorded. We may experience intermittent disruptions with a large volume of users initially. If you are unable to log in, are bumped out or if a specific area is not working, please try again at a later time.


Do students need to reset their passwords to access MyMRU? 

Yes. To access MyMRU, you must first update your MRU account by either activating it or resetting your password. The action required will vary depending on your account. Even though you may have activated it in the past, you may be prompted to do it again. You do not need to be on campus to do this. This is a critical step in helping keep MRU systems secure. To make the process easier, please attempt to activate your account first. If that fails, then reset your password. Please check your July 24 email (MyMRU Restoration Update) for details.


Is it safe to use University systems now?

Yes. We are restoring services in a controlled and secure manner. Systems are being brought back online only after appropriate validation and security checks.


Who do I call in an emergency?

For safety and security-related emergencies, please call Security Services at 403.585.6764. Please reserve this line strictly for safety and security matters. If there is a Facilities-related emergency, call 403.827.0103.


I’m a student. How do I find out about my courses, fees, etc.?

Visit the For Students page for frequently asked questions developed by the Office of the Registrar. 


Is Wi-Fi available on campus?

Yes. MRsecure is now live, secured and fully functional. All employees should disconnect from MRopen and connect to MRsecure.


As an instructor, how can I enter my final grades?

Instructions regarding final grade entry were emailed to departmental Administrative Assistants, Chairs, Vice Deans and Deans. Please connect with one of these individuals in your department/faculty to obtain the step-by-step instructions.


I'm a student and I need to print something. Where can I go? 

You can visit the Cougars Campus Store for printing services. You will be asked to send your print materials to print@mtroyal.ca.


I'm a Continuing Education student, Conservatory parent/guardian/student, or Transitional Vocational Program student. Where can I find information?

If you are enrolled in Continuing Education or a Transitional Vocational Program, or you are the parent or guardian of a Conservatory student, please refer to the Continuing Education, Conservatory and Transitional Vocational Student Updates and FAQs document. It contains the latest program-specific information, temporary processes and answers to frequently asked questions, and will be updated regularly as additional information becomes available.


Can I register for a Continuing Education or Conservatory course?

At this time, registration is available for courses starting in July and August. Please wait until our systems are fully restored to register for courses starting in the fall semester. Email ceregservices@mtroyal.ca to request registration in a Continuing Education or Conservatory course. Please be sure to include your phone number in your email. Student Services will call you to confirm registration and next steps once your email has been received.


Library

Can I still visit the Riddell Library and Learning Centre (RLLC)  during the system outage?

Yes. The Library Service Desk is open Monday to Friday, 8:30 a.m. to 4 p.m. and the first floor is open 24/7 with your ONECard. Internet access is available via the MROpen network. 


How do I book a group study room, pod or equipment?

You can still book spaces and equipment online using the provided links:

Important: To secure your booking, you must click the verification link in your confirmation email within one hour of making the request.


I have library fines. How do I pay?

Online payments are down, but you can pay your fines in person using a credit or debit card at the LIbrary Service Desk during regular open hours.


Careers at MRU

Can I still apply for a position at Mount Royal University?

Yes. Recruitment and hiring activities are continuing during the current system disruption, and you can continue to apply for positions posted on Mount Royal's Careers page. Some recruitment processes and timelines may be adjusted depending on the position. Learn more in this Careers document.


I have applied for a position. Has my application been received?

Yes. If you submitted an application, it has been received. Candidates selected for an interview will be contacted by the hiring manager. For recruitment-related questions, please email humanresources@mtroyal.ca. Learn more in this Careers document.


Employee scheduling operations

Will Scheduling be able to process my schedule change requests?

At this time, we are unable to action schedule changes or confirm scheduling information. 


As an instructor, when will I have access to my summer course D2L shells?

Courses should be available for instructors on D2L for the summer term, provided the instructor has already been assigned to the course. Class lists and schedules will be up- to- date as of Tuesday, June 16 (prior to the service disruption).


Our academic department would like to attach an instructor to a course or modify instructor assignments. Can we do this?

At this time, we are unable to access our system to modify instructor assignments.


I would like to make or modify a room booking or I arrived at my room booking and someone is in the room.

We are currently unable to verify or modify existing room bookings. If you would like to make a room booking, we will do our best to accommodate your request.

As we are unable to confirm room availability, it is possible that your booking may overlap with an existing reservation. If you arrive and find the room occupied, please move to a nearby room that appears to be available.