Mount Royal University's investigation into the recent cyber incident is ongoing. On July 10, we began notifying individuals based on the findings to date.
For questions directly related to the cyber incident, please see the FAQ resource below. For information on daily University operations, please see the For Students, For Employees, Operational FAQs and Contact pages.
Cascade operational
The CMS (Cascade) is now fully functional. Mtroyal.ca can now be edited and changes published appear on the website.
What happened?
Mount Royal University recently identified a cyber incident that affected certain university systems and services. We took immediate steps to contain the incident, engaged external cybersecurity experts, and reported the matter to law enforcement.
Our investigation has confirmed that data within certain folders on the University’s “H drive” was accessed and taken by an unauthorized actor. The actor then deleted our H drive data to impede our recovery. Our analysis indicates that this incident affected specific folders rather than the entire H drive.
The threat actor also deleted MRU’s “J drive,” which contains departmental data. There is currently no evidence that J drive data was accessed or copied before it was deleted.
The operation of other University systems was also impacted. There is currently no evidence that the data stored within these systems was accessed or copied.
The University’s efforts remain focused on investigation and full recovery of its systems and H drive and J drive data.
When did this occur?
We identified the incident on June 17, 2026. Our investigation indicates that unauthorized activity began earlier, though the full timeline is still being established.
What has the University done to respond?
We have contained the incident, engaged leading external cybersecurity and forensic experts, initiated a detailed investigation, implemented additional security measures, and notified law enforcement.
What caused the incident?
The causes of the incident remain under active investigation. Once the investigation is complete, the University intends to share information regarding the incident and responsive measures taken by the University, subject to legal, privacy, and security considerations.
How long will the investigation take?
We are aiming to set realistic expectations. The investigation is ongoing and complex. Some aspects of the analysis may take several weeks or months to complete.
What systems were affected?
The incident disrupted a range of university systems, including online services, internet access, and certain internal systems. We continue the important work of restoring systems safely and securely.
What systems are now available?
The following systems have been restored or were not impacted:
Banner Enterprise Management System
MyMRU Employee and Student Portal (some functions still not available)
D2L Learning Management System (not impacted)
Single Sign On authentication for cloud-based systems
Website (some functions still not available)
Phone service
G-Suite tools such as Gmail and Google Docs (not impacted)
The University continues to work on recovery of the following systems:
Remaining functions of MyMRU portal
Remaining website functions
Restoration of H drive and J Drive data
Is it safe to use University systems now?
Yes. We are restoring services in a controlled and secure manner. Systems are being brought back online only after appropriate validation and security checks.
Was personal information accessed?
Our investigation has confirmed that data within certain folders on the University’s “H drive” was accessed and taken by an unauthorized actor. The actor then deleted our H drive data to impede our recovery. Our analysis indicates that this incident affected specific folders rather than the entire H drive.
The University provides the H drive to support employees’ work and students’ academics. It is not meant to be a repository for personal files, but depending on what individuals chose to store in the folder it may contain personal information. The University has provided notice to all individuals whose folders were compromised.
At this time, there is no evidence that the data stored within any other systems was accessed or copied. The University’s analysis of the potential exposure of university data, including university data about employees, is ongoing, and its understanding of the nature and scope of any such data will continue to evolve as that analysis progresses.
What is the H drive?
The H drive is your personal file storage space, used by individual employees and students, on a University server. It is not connected to Google Drive.
Prior to the cyber incident, it could be accessed on Windows-based computers through File Explorer under This PC. The H drive could only be accessed while on campus, by remotely connecting to your desktop through a VPN, or by using WebFiles.
The University provides the H drive to support employees’ work and students’ academic study. It is not meant to be a repository for personal files, but depending on what individuals chose to store in the folder, it may contain personal information.
Individuals who have received notice that their H drive was impacted may request a list of the file names which were stored in their H drive by submitting a request.
The types of information that were stored in the H drive vary depending on the contents of individual folders. The University's analysis is ongoing. If additional information becomes available that affects you, the University will contact you directly.
Am I at risk?
The University continues to assess the impacts associated with the exposure of H drive data. This work remains ongoing and will take time.
The University's current focus is on understanding what University information may have been stored in affected H drives and whether any resulting privacy impacts require further action. This remains the purpose of the H drive survey, and we continue to encourage participation. As we have indicated, this analysis may take time.
We understand that some members of the University community used the H drive to store personal files that were not related to their work or study. Those individuals are generally best positioned to know what personal files, if any, they chose to store in their H drives. The University does not monitor the contents of individual H drives and is not undertaking an assessment of personal files that may have been stored there. You can request a list of files that were stored in your affected H drive folder by submitting a request.
The University now has reason to believe that information obtained during the incident has been deleted and is no longer in the possession of the individuals responsible for the attack. The University currently assesses the overall risk to affected individuals as low.
The University will continue to monitor the situation closely, review any reports of suspicious activity that individuals believe may be related to this incident, and provide updates to the community if our assessment changes. Community members who experience identity fraud or other problems they believe are linked to this incident are encouraged to report it promptly by sending an email report to incidentsupport@mtroyal.ca. We also encourage all employees who have received credit monitoring offers to enroll.
What can I do to protect myself?
Identity fraud is unfortunately a risk that individuals face in today’s digital environment, regardless of any particular incident. For that reason, it is always a good idea to take common-sense precautions to protect your personal information, including:
Be cautious of unexpected emails, calls or messages requesting personal information.
Do not click on unfamiliar links or attachments.
Monitor bank, credit card and other important accounts for unusual activity.
Use strong, unique passwords and enable multi-factor authentication where possible.
Employees and former employees who have been offered credit monitoring and identity theft protection services are encouraged to enroll.
I can’t recall the contents of my H drive. Can you tell me what was stored in my H drive?
While the University has not yet been able to restore the contents of the H drive, it may be able to assist you with identifying the names of the files that were contained in your H drive.
You can request a list of files stored in your affected H drive folder by submitting a request.
The University will make efforts to respond to requests submitted through this form as soon as practicable. However, response times may be delayed as we anticipate a high volume of potential requests. Requests will be responded to in the order that they are received.
Why can’t you provide more specific details now?
We are taking care to ensure accuracy before providing detailed information. The data set involved was deleted, which has complicated efforts at assessing the information. The University is conducting a detailed analysis that will take some time.
Providing incomplete or inaccurate information could cause confusion or unnecessary concern, so we are prioritizing careful, verified updates.
Have personnel files been exposed?
Not to our knowledge. University data about employees is stored in Banner, Google Drive and J drive. There is currently no evidence that data on these systems was accessed or copied before it was deleted.
At this time, the University is still assessing what university data about employees was saved on the H drive. While our analysis is ongoing, we are providing all current employees and all individuals employed within the past five years with two years of credit monitoring and identity theft protection services.
Have affected individuals been notified?
Notification emails and letters are being sent based on the findings of the University's ongoing investigation. Individuals whose folders were compromised have been notified by email or letter. Letters may take some time to reach their recipients.
I received a notification my H drive folder was affected. What do I do?
Your notice will inform you if our investigation identified your H drive folder as affected by the cyber incident. Please review the information in your notification and the guidance on protecting yourself from identity fraud. Please contact incidentsupport@mtroyal.ca if you have any questions about the notice.
Why did I receive a different notification than someone else?
Notifications are based on each individual's circumstances and the information currently available through the University's investigation. Depending on the outcome of that analysis, individuals may receive different communications regarding exposed H drive folders, precautionary credit monitoring or both.
I did not receive a notification. What does that mean?
Notification emails and letters are being sent based on the findings of the University's ongoing investigation. If you did not receive a notification that your H drive folder was compromised, it means your folder has not been identified as having been compromised based on the information currently available. The investigation remains ongoing.
Is the University providing credit monitoring?
As a precautionary measure, the University is offering 24 months of credit monitoring and identity theft protection measures to all current employees and individuals employed within the past five years. Information about enrolling in credit monitoring and identity theft protection services has been provided to eligible individuals in their individual notice.
We encourage all employees to enroll in the services offered. If you believe you are eligible for this offer, but did not receive an offer in your individual notice, please contact incidentsupport@mtroyal.ca.
Do I have to enroll?
Enrollment is optional. However, Mount Royal University encourages eligible individuals to take advantage of the complimentary service by enrolling online before Nov. 30, 2026.
Why should I enroll if the University believes my risk is low?
While the University believes the resulting risk to individuals is low based on the information currently available, the risk of identity fraud is a reality today despite any single incident. Credit monitoring and identity theft protection services are a useful protective mechanism. The service includes ongoing credit monitoring, identity restoration support and other tools designed to help identify and respond to potential identity theft or fraud.
How do I activate my credit monitoring?
Follow the instructions you received by email or letter notification. Your activation code must be redeemed by Nov. 30, 2026.
I couldn't access the credit monitoring website. What should I do?
Following the distribution of activation codes, the myTrueIdentity® website experienced a temporary interruption due to high demand.
The website is now available. If you were unable to access it earlier, please try again. If you continue to experience technical difficulties enrolling in the services, please contact TransUnion Canada at 1-888-228-4939.
Why is the University not providing students with credit monitoring?
Credit monitoring is used to address the risk of identity theft and financial fraud. Based on the information currently available, that risk is primarily associated with the exposure of university data about University employees, and student information does not present the same risk profile.
We encourage all individuals to follow best practices to help protect yourself:
Be cautious of unexpected emails, calls or messages requesting personal information.
Do not click on unfamiliar links or attachments.
Monitor bank, credit card and other important accounts for unusual activity.
Use strong, unique passwords and enable multi-factor authentication where possible.
Will you compensate me if I’m defrauded?
It is difficult to link identity fraud to a specific incident given the prevalence of privacy breaches today. This is why it is important to enroll in our credit monitoring offer if you are eligible. It will provide for identity fraud insurance that covers eligible losses arising out of any cause.
We nonetheless ask you to report any problem that you believe is linked to this incident to incidentsupport@mtroyal.ca. This will help support our ongoing assessment of risk. Please include information on why you believe the problem is connected to this incident.
Can I use my code to add 24 months of service to my existing TransUnion Canada's myTrueIdentity® account?
Your code provides 24 months of service from the date of enrollment. If you have any questions about the services, please contact TransUnion Canada at 1-888-228-4939.
I stored University records that included personal information in my H drive folder. What should I do?
The University is seeking information about what categories of information may have been stored in affected H drives because it will help us assess potential privacy impacts and help us meet our obligations to the community.
We ask that current employees please spend some time considering and documenting what records may have been stored in your H drive folder. Your notification has information on how to provide us with your input through the H drive survey. If you have questions on how to provide input, please contact incidentsupport@mtroyal.ca.
Why is the University asking its faculty and staff to complete the H drive survey?
The purpose of the survey is to help the University understand what categories of information may have been stored in affected H drives. This information assists the University in assessing potential privacy impacts and meeting its obligations to the University community.
Is the H drive survey required?
No. Completion of the survey is not a prerequisite to recovery efforts and is not required in order for files to be restored. Employees are encouraged to participate as it assists the University in understanding potential impacts arising from the incident.
Is there a deadline to complete the H drive survey?
There is currently no deadline for completion of the survey. The University is assessing the response to its invitation and may issue additional communications as that process continues.
Was it inappropriate to store University information in an H drive?
No. H drive was provided for University work purposes, and there was nothing improper about faculty and staff storing University information in those locations.
I stored research data in my H drive folder. What should I do?
It is important that this is reported through appropriate processes. Please spend some time considering and documenting what records may have been stored in your H drive folder. It may help to check for copies of the same or similar data in other systems.
You should then reach out to the Office of Research, Scholarship and Community Engagement at research@mtroyal.ca to identify the research data that may have been impacted.
Was this a ransomware attack?
Yes. This incident involved a ransomware threat actor. We are working with cybersecurity and threat intelligence experts to assess the situation and manage risk.
Did you pay a ransom?
We are not commenting on specific discussions with the threat actor. Our focus has been on containing the incident, investigating what occurred, and supporting our community.
Will there be further updates?
Yes. We will continue to provide updates as new information is confirmed. New information will be posted on this website, emergency.mtroyal.ca.
Why am I being directed to email rather than phone?
Given the expected volume of inquiries, a centralized email process allows us to respond consistently, track and prioritize urgent concerns, and ensure individuals receive accurate, complete responses.
I still have questions.
If you have reviewed the information above and the FAQs but still require assistance, please contact IncidentSupport@mtroyal.ca.
Due to the potential volume of inquiries, it may take some time for our team to respond. We appreciate your patience and will respond as quickly as possible.
To help us process your inquiry, please only include information relevant to your request. There is no need to provide confidential or sensitive personal information in your email, such as your student or employee ID number, Social Insurance Number (SIN), date of birth, banking information, passwords or other personal credentials. If additional information is required to assist you, we will contact you with further instructions.
We recognize that the recent cyber incident has been concerning for many members of our community. We are sharing this information to provide an important update on the University's ongoing investigation, share what we have learned to date, and outline the next steps we are taking to notify and support those affected.
Technical teams and external cybersecurity experts continue their investigation and recovery efforts.
On June 18, 2026, we advised our community that we were responding to a cyber incident affecting access to certain university systems and services. At that time, we said the investigation was in its early stages and that if the investigation determined information had been affected, impacted individuals would be notified as appropriate.
We regret to inform our community that our investigation has now shown that data within certain folders on the University’s "H drive" was accessed and taken by an unauthorized actor. The actor then deleted our H drive data to impede our recovery.
The H drive is a file storage system used by individual employees and students. Our analysis indicates that this incident affected specific folders rather than the entire H drive. We will begin directly notifying employees and students whose H drive folders were compromised within the coming week.
While our analysis of the exposed H drive data is ongoing, we will provide all current employees and all individuals employed within the past five years with two years of credit monitoring and identity theft protection services as a precautionary measure. Details about how to access this offer will be provided by email and physical mail within the coming week.
The threat actor also deleted MRU’s “J drive,” which contains departmental data. There is currently no evidence that J drive data was accessed or copied before it was deleted. We are still working to recover deleted J drive data, but a full recovery may not be possible.
Further analysis of the affected data and recoverability will take additional time and may be several weeks or months. Updates will be provided as they become available.
We have reported this incident to the Alberta Information and Privacy Commissioner and to law enforcement and will provide our full co-operation with their inquiries.
We recognize this may cause concern and uncertainty about personal privacy and the loss of work, and we sincerely apologize. The continued targeting of the public and education sectors by cyber criminals is of great concern. We will work closely with our community to move forward together and return to the services and activities that support our teaching, learning and work.
We have created a frequently asked questions (FAQ) resource that provides additional information about the cyber incident, the investigation and the supports available. We encourage you to review the FAQs, as they will be updated as new information becomes available. If you have questions after reviewing the FAQs, please direct them to IncidentSupport@mtroyal.ca.
To help us process your inquiry, please only include information relevant to your request. There is no need to provide confidential or sensitive personal information in your email, such as your student or employee ID number, Social Insurance Number (SIN), date of birth, banking information, passwords or other personal credentials. If additional information is required to assist you, we will contact you with further instructions.
We remain committed to providing updates as our investigation progresses and additional information becomes available.
Update, July 30
Frontline operational
Service requests can once again be submitted through Frontline. Use your MRU login credentials with your new password to gain access. If you have not yet changed your MRU email password, visit the IT Service Desk to do so.
OneCards available
OneCards can now be printed. If you are a new employee and have been waiting for your OneCard, please visit the Cougars Campus Store.
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Update, July 29
H drive recovery
It was previously reported that all H drives were deleted. We are now actively recovering the data on these drives.
To see if your H drive has been recovered when using a PC:
Ensure an ethernet cable (it looks like a phone plug) is plugged into your docking station or computer, and your laptop is plugged into your docking station. The Internet Access icon should appear in the lower right corner of your computer screen.
Restart the computer.
Open File Explorer.
Scroll down the left menu and select This PC. The H drive should appear in your list of network drives.
Note: If the H drive doesn’t appear, try restarting your computer again. It may take up to three restarts to restore the drive.
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Update, July 28
Payment cards safe
As we are a Payment Card Industry (PCI) compliant institution, the safeguards that we have in place ensured that our campus payment card environment was never compromised during the cyber incident. However, the network outage prevented the acceptance of payment cards at some campus locations. With the exception of Continuing Education, that functionality has now been restored campus-wide. You can use your payment card safely and securely to make purchases on campus as you did before.
Short URLs & events
Shortened web addresses that begin with mru.ca are working again, such as mru.ca/Apply or mru.ca/Events. The tool for submitting events to the MRU Events Calendar is also back online.
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Update, July 27
Voicemail and Jabber
As we continue to restore services, voicemail email notifications are now being sent from the MRU desk phone system. Jabber is also now available.
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Update, July 24
MyMRU
MyMRU is now up and running. We may experience intermittent disruptions with a large volume of users initially. If you are unable to log in, are bumped out or if a specific area is not working, please try again at a later time. Please note that some links on mymru.ca may not work.
MyMRU student portal
Students can now safely access MyMRU to register for courses, make payments, request transcripts and request confirmation of enrolment status. Fall and Winter semester registrations remain in place, and final grades from previously taken courses remain as recorded. To access MyMRU, credit students must first update their MRU account by either activating it or resetting their password. Please check your July 24 email (MyMRU Restoration Update) for details.
MyMRU employee portal
Employees can now access information and functions within MyMRU, including Human Resources and Finance. This does not include timesheets for now. Please watch for updates from Payroll regarding the transition back to electronic timesheets.
MRUsecure wifi restored
MRsecure is now live, secured and fully functional. All employees should disconnect from MRopen and connect to MRsecure.
Single sign-on
Single sign-on (SSO) is now functional. It simplifies logging into campus applications by using one central login. If there is an online campus service that you normally access through SSO, it may now be available.
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Update, July 22
Campus OneCard
The campus OneCard can now be used for payment at the Cougars Campus Store, Document Services, Tim Hortons, Barrow Coffee Roasters and Jugo Juice.
Wellness Services
Wellness’s scheduler is now working, allowing counsellors to follow up with their clients.
For employees: H drive survey FAQs
The University has asked employees with affected H drives to complete a survey. The purpose of the survey is to help the University understand what categories of information may have been stored in affected H drives. See the Guidance for employees section on this page for more details.
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Update, July 20
For employees: Payroll update
The same temporary payroll processes used successfully for the July 7 and 21 pay dates will be used again for the Aug. 4 pay date. For details, including payroll timelines, reporting hours and employee actions, please see the updated payroll information in the Human Resources document on the For Employees page.
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Update, July 15
H Drive
The H drive is your personal file storage space, used by individual employees and students, on a University server. It is not connected to Google Drive.
Prior to the cyber incident, it could be accessed on Windows-based computers through File Explorer under This PC. The H drive could only be accessed while on campus, by remotely connecting to your desktop through a VPN, or by using WebFiles.
The University provides the H drive to support employees’ work and students’ academics. It is not meant to be a repository for personal information, but depending on what individuals chose to store in the folder, it may contain personal information.
At this time, we are unable to confirm whether any specific document or record was contained within an affected H drive folder. The types of information involved vary depending on the contents of individual folders, and the University's analysis is ongoing. If additional information becomes available that affects you, the University will contact you directly.
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Update, July 6
For employees: Payroll update
The same temporary payroll processes used successfully for the July 7 pay date will be used again for the July 21 pay date. For details, including payroll timelines, reporting hours and employee actions, please see the updated payroll information in the Human Resources document on the For Employees page.
For students: Accommodation information
Visit the For Students page for an update from Access and Inclusion Services, including registering for academic accommodations for the Fall Semester and meeting with access advisors.
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Update, July 3
For students: Summer Semester
Find answers to your questions on Summer Semester on the For Students page.
For employees: Finance
Visit the Finance section on the For Employees page for temporary processes and the latest information.
Careers
Visit the Human Resources section on the Contact page for information on careers at Mount Royal, including answers to frequently asked questions.
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Update, July 2
Website update
As recovery efforts continue, the Mount Royal University website is gradually coming back online. While some webpages are now available, the website is not yet fully functional. Some links, forms and online services may be unavailable or not work as expected while systems continue to be restored.
Services that rely on university systems, including registration, tuition and fee payments, and other online transactions, are not yet available.
We are restoring services carefully and in phases to help ensure the security and stability of university systems. Please continue to visit this Updates page for the latest information on service availability.
For students: Summer Semester
Find answers to your questions on Summer Semester on the For Students page.
Early Support
Early Support is here for students. Learn more on the Contact page, including a form for self-referral and a form for employee referral.
For employees: Finance
Visit the Finance section of the For Employees page for temporary processes and the latest information.
For students: Get answers to your questions
Find the latest information and temporary processes on the For Students page, including status updates about applications, tuition deposit payments and transcript requests.
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Update, June 29
For students: Continuing Education, Conservatory and TVP
Visit the Continuing Education, Conservatory and Transitional Vocational Student Updates and FAQs document for the latest program-specific information, temporary processes and frequently asked questions. It will be updated regularly, so check back often for the latest information.
Cougars Campus Store
Summer hours at the Cougars Campus Store begin July 2. Printing services for students and staff are available, among other resources. Learn more.
For employees: Printing on campus
Document Services is operating and providing service to employees on campus, with some new processes and temporary limitations. Learn more.
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Update, June 26
More updates for employees
Employees, more information and resources have been added to the ITS and Human Resources sections of the For Employees page.
Library resources for students, employees
Access the latest information related to Library services and supports. You can also find answers on the Library on the FAQ page.
Timesheets due on Saturday
As Mount Royal University continues its recovery efforts, Human Resources and Payroll have developed temporary processes to support payroll administration while systems remain unavailable. Learn more.
Staying informed: Main phone line
The message on MRU’s main phone line, 403.440.6111, now directs callers to this Updates page for the latest on university operations and service availability.
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Update, June 25
What’s new
A new For Employees page is the central hub for employees to access important information, resources and temporary processes while University systems and services continue to be restored following the cyber incident.
More information and resources were added to the ITS and Human Resources sections of the For Employees page on the afternoon of Thursday, June 25.
Resources from areas such as Human Resources, Information Technology Services and other departments will be added and updated as information becomes available. For department-specific contact information, visit the Contact Information page.
Payroll information
As Mount Royal University continues its recovery efforts, Human Resources and Payroll have developed temporary processes to support payroll administration while systems remain unavailable. Learn more.
Salaried/regular employees who report exception time (e.g., vacation, sick leave, overtime, etc.) should continue to work with their leader and keep records of any time taken or worked. This time will be processed once our systems return.
Casual and Flexible employees, including Research Assistants, should continue to accurately track their hours worked and follow instructions provided by their leader.
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Update, June 24
What’s new
The For Students page continues to bring together student-specific information, including updates related to registration, financial aid, student services and other resources. Additional information is being added as it becomes available, so check back regularly.
Employees are encouraged to continue working remotely where operationally feasible and as directed by their leader. Additional operational guidance will continue to be shared as information becomes available.
The Contacts page has been updated with additional temporary contact information for university services. As more services establish temporary contact methods, this page will continue to be expanded and updated.
Environmental Health and Safety (EHS) contact information and safety resources have been added to the Contacts page to support employees and departments while regular systems remain unavailable.
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June 22, 3:30 p.m.
To help students and employees navigate ongoing service disruptions, we have added new resources to this page, including:
For Students: Information on student services, registration, financial aid and other student-related updates.
Contacts: Temporary phone numbers, contact information and alternative ways to access university services while regular systems remain unavailable.
These pages will continue to evolve as additional information, services and temporary processes become available. We encourage you to check back regularly for the latest updates.
Thank you for your patience and understanding as recovery efforts continue.
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June 19, 8 a.m.
As Mount Royal University continues to respond to the cyber incident affecting our systems and services, a new public wireless internet network is available across campus to help students, employees and visitors access available services, including Google services such as Gmail, Drive, Meet and Gemini.
Information Technology Services (ITS) has established this temporary network to provide internet access while restoration efforts continue. The University continues to experience disruptions affecting mtroyal.ca, MyMRU, telephone services and other systems. ITS remains focused on restoring affected services as quickly and safely as possible.
How to connect
To access the public wireless network:
Network name (SSID): MRopen
Password: None required
Eligible users: Everyone on campus can use this network.
Security reminder
MRopen is an open public network and you don’t need a password to connect. As with any public WiFi network, avoid accessing sensitive personal information, such as online banking, while connected. If available, consider using a VPN for an additional layer of security.
We appreciate your patience and flexibility as restoration efforts continue.
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June 18, 3 p.m.
Mount Royal University is responding to a cyber incident that has affected access to University systems and services.
On Wednesday, June 17, the University advised the community that it was experiencing technical disruptions affecting certain systems. We can now confirm that those disruptions are the result of a cyber incident.
When the issue was identified, the University took prompt steps to contain the threat and protect its systems. We have retained external cyber security experts to assist with the response and investigation, and we are following our established incident response protocols. We have reported this incident to law enforcement.
The investigation is still in its early stages. At this time, we have not determined whether any personal information or other data was accessed or taken. If the investigation determines that information has been affected, we will notify impacted individuals as appropriate.
Safety
Campus safety systems, including the fire detection and alarm system, continue to operate.
If you require emergency assistance or need to contact Security Services while campus phone services are unavailable, call 403.585.6764. Please reserve this number for safety and security-related matters. To report facilities-related emergencies, please call 403.827.0103.
Students with exams
Students should attend their exams as scheduled unless they have been notified otherwise by their instructor or department. As students may not be able to access their exam schedule through MyMRU, they can visit the Office of the Registrar in person (A101), email examscheduling@mtroyal.ca, or call 403.440.3435 between 8:30 a.m. and 4:30 p.m. to confirm exam locations, dates, and times. Students can also contact their instructors with questions.
Students who need to review their exam schedule can visit the Office of the Registrar in person (A101), email examscheduling@mtroyal.ca, or call 403.440.3435 between 8:30 a.m. and 4:30 p.m. to confirm exam locations, dates and times.
Students that have exam accommodations can work with Access and Inclusion Services to understand how their individual exam is impacted. Contact the Accommodated Exam Centre at examsais@mtroyal.ca.
Employees
Given the nature of the disruption and the challenges it may create for some on-campus work, those who are able to work remotely are encouraged to discuss arrangements with their leader, where operationally feasible and appropriate for their role.
Health Services remains open to provide care. For the time being, please contact them at 403.617.3242. The Injury and Prevention Clinic is operating as usual. To access MRU’s Employee Family Assistance Programs, please phone 1.833.707.4747.
What’s next
We recognize that this situation is disruptive and concerning. The University’s priority is to contain the incident, restore services safely and understand what occurred. That work must be done carefully and may take time.
We ask members of the community to follow official University instructions, avoid speculation, and continue to use approved channels for information and support.
Further information will be posted on this page as it becomes available. Students and employees should also monitor official University channels for instructions.
Thank you for your patience and understanding as we work through this matter.
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June 17, 4:30 p.m.
On behalf of Dr. Chad London, provost and vice-president, academic, and Michael Lam, vice-president, Finance and Administration.
Before providing an update, we want to thank everyone across our campus community for their patience, flexibility and resilience today as we navigate the service disruption affecting mtroyal.ca, MyMRU, on-campus internet access, telephone services and other services.
This disruption has created challenges for students and employees alike. We appreciate the understanding and adaptability our community has demonstrated throughout the day.
Mount Royal University will remain open tomorrow, Thursday, June 18. Information Technology Services (ITS) continues to work to restore services affected by the ongoing disruption. While some systems remain unavailable, university leadership has determined that campus can continue to operate safely.
Students should attend their exams as scheduled unless they have been notified otherwise by their instructor or department. As students may not be able to access their exam schedule through MyMRU, they can visit the Office of the Registrar in person (A101), email examscheduling@mtroyal.ca, or call 403.440.3435 between 8:30 a.m. and 4:30 p.m. to confirm exam locations, dates, and times. Students can also contact their instructors with questions.
Employees may continue to experience disruptions accessing university systems and services. Those who are able to work remotely are encouraged to discuss arrangements with their leader, where operationally feasible and appropriate for their role.
We appreciate the patience, flexibility and support of our community as teams work to restore normal operations.
Please continue to monitor this page and the MRU Now app for the latest information.
Thank you for your understanding and co-operation.
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June 17, 2 p.m.
Mount Royal University continues to experience a service disruption affecting mtroyal.ca, MyMRU, on-campus internet access, telephone services and other services. Google services, including Gmail, remain available.
Information Technology Services (ITS) continues to investigate and work towards restoring services as quickly as possible. At this time, there is no significant change to report.
Campus remains open and all on-campus security and safety systems, including the fire detection/alarm system, are operating normally.
If you require emergency assistance or need to contact Security Services while campus phone lines are unavailable, call 403.585.6764. Please reserve this number for safety and security-related matters.
We recognize these disruptions are affecting access to university services and campus activities. We appreciate the flexibility and understanding of the Mount Royal community as we work through this situation.
Updates will be shared on this webpage and through the MRU Now app. The next update will be provided no later than 4 p.m., even if there is no significant change to report.
Again, thank you for your patience, co-operation and understanding as we work through this situation.
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June 17, 1 p.m.
Mount Royal University continues to experience a service disruption affecting mtroyal.ca, MyMRU, on-campus internet access, telephone services and other services. Google services, including Gmail, remain available.
Information Technology Services (ITS) continues to investigate and work towards restoring services as quickly as possible. At this time, there is no significant change to report.
Campus remains open and all on-campus security and safety systems, including the fire detection/alarm system, are operating normally.
If you require emergency assistance or need to contact Security Services while campus phone lines are unavailable, call 403.585.6764. Please reserve this number for safety and security-related matters.
We recognize these disruptions are affecting access to university services and campus activities. We appreciate the flexibility and understanding of the Mount Royal community as we work through this situation.
Updates will be shared on this webpage and through the MRU Now app. The next update will be provided no later than 2 p.m., even if there is no significant change to report.
Again, thank you for your patience, co-operation and understanding as we work through this situation.
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June 17, 11:15 a.m.
Mount Royal University continues to experience a service disruption affecting mtroyal.ca, MyMRU, on-campus internet access, telephone services and other services. Google services, including Gmail, remain available.
Information Technology Servic es (ITS) continues to investigate the disruptions and work to restore services as quickly as possible. Teams are actively assessing affected systems and prioritizing service restoration. At this time, there is no significant change to report.
Campus remains open and all on-campus security and safety systems, such as the fire detection/alarm system, are operating normally.
If you need to contact Security Services while campus phone lines are unavailable, call 403.585.6764.
We recognize these disruptions are affecting access to university services and campus activities. We appreciate the flexibility and understanding of the Mount Royal community as we work through this situation.
Updates will be shared on this webpage and through the MRU Now app. The next update will be provided no later than 1 p.m., even if there is no significant change to report.
Again, thank you for your patience, co-operation and understanding as we work through this situation.
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June 17, 10:55 a.m.
Mount Royal University continues to experience a service disruption affecting mtroyal.ca, MyMRU, on-campus internet access, telephone services and other services. Google services, including Gmail, remain available.
Campus remains open and all on-campus security and safety systems, such as the fire detection/alarm system, are operating normally.
If you need to contact Security Services while campus phone lines are unavailable, call 403.585.6764.
Information Technology Services (ITS) is investigating the disruptions and working to restore services as quickly as possible. You may experience disruptions accessing university services and systems.
The next update will be provided no later than 11:15 a.m., even if there is no significant change to report.
Thank you for your patience, co-operation and understanding as we work through this situation.
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June 17, 10:20 a.m.
Mount Royal University continues to experience a service disruption affecting mtroyal.ca, MyMRU, on-campus internet access, telephone services and other services. Google services, including Gmail, remain available.
At this time, campus remains open. All on-campus security and safety systems, such as the fire detection/alarm system, are functioning.
Information Technology Services (ITS) is investigating the disruptions and working to restore services as quickly as possible. You may experience disruptions accessing university services and systems.
The next update will be provided no later than 11:15 a.m., even if there is no significant change to report.
Thank you for your patience, co-operation and understanding as we work through this situation.
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June 17, 8:15 a.m.
Mount Royal University is investigating disruptions affecting mtroyal.ca, MyMRU, on-campus internet access and phone services. Google services, including Gmail, remain available at this time.
ITS is investigating.
Updates will be posted here as more information becomes available, particularly if mtroyal.ca remains unavailable.
To receive emergency notifications and service updates directly to your mobile device, download the MRU Now app. Ensure notifications are enabled on your mobile device.
