Mount Royal University

Updates and support
Updated July 10, 4 p.m.

Mount Royal University's investigation into the recent cyber incident is ongoing. On July 10, we began notifying individuals based on the findings to date. Please see the Incident update: Investigation findings July 7, below, for the findings to date.

For information on daily University operations, please see the For Students, Frequently Asked Questions, For Employees and Contact pages.

Thank you.

Questions

We have created a frequently asked questions (FAQ) resource, below, that provides additional information about the cyber incident, the investigation and the supports available. We encourage you to review the FAQs, as they will be updated as new information becomes available.

Incident update: Investigation findings July 7

We recognize that the recent cyber incident has been concerning for many members of our community. We are sharing this information to provide an important update on the University's ongoing investigation, share what we have learned to date, and outline the next steps we are taking to notify and support those affected.

Technical teams and external cybersecurity experts continue their investigation and recovery efforts.

Investigation update

On June 18, 2026, we advised our community that we were responding to a cyber incident affecting access to certain university systems and services. At that time, we said the investigation was in its early stages and that if the investigation determined information had been affected, impacted individuals would be notified as appropriate.

H Drive findings

We regret to inform our community that our investigation has now shown that data within certain folders on the University’s "H drive" was accessed and taken by an unauthorized actor. The actor then deleted our H drive data to impede our recovery.

The H drive is a file storage system used by individual employees and students. Our analysis indicates that this incident affected specific folders rather than the entire H drive. We will begin directly notifying employees and students whose H drive folders were compromised within the coming week.

Credit monitoring and identity theft protection

While our analysis of the exposed H drive data is ongoing, we will provide all current employees and all individuals employed within the past five years with two years of credit monitoring and identity theft protection services as a precautionary measure. Details about how to access this offer will be provided by email and physical mail within the coming week.

J Drive findings

The threat actor also deleted MRU’s “J drive,” which contains departmental data. There is currently no evidence that J drive data was accessed or copied before it was deleted. We are still working to recover deleted J drive data, but a full recovery may not be possible.

Ongoing investigation

Further analysis of the affected data and recoverability will take additional time and may be several weeks or months. Updates will be provided as they become available.

Reporting the incident

We have reported this incident to the Alberta Information and Privacy Commissioner and to law enforcement and will provide our full co-operation with their inquiries.

Moving forward

We recognize this may cause concern and uncertainty about personal privacy and the loss of work, and we sincerely apologize. The continued targeting of the public and education sectors by cyber criminals is of great concern. We will work closely with our community to move forward together and return to the services and activities that support our teaching, learning and work.

Questions

We have created a frequently asked questions (FAQ) resource that provides additional information about the cyber incident, the investigation and the supports available. We encourage you to review the FAQs, as they will be updated as new information becomes available. If you have questions after reviewing the FAQs, please direct them to IncidentSupport@mtroyal.ca.

To help us process your inquiry, please only include information relevant to your request. There is no need to provide confidential or sensitive personal information in your email, such as your student or employee ID number, Social Insurance Number (SIN), date of birth, banking information, passwords or other personal credentials. If additional information is required to assist you, we will contact you with further instructions.

We remain committed to providing updates as our investigation progresses and additional information becomes available.

Frequently asked questions
Updated July 10, 4 p.m.

Notifications

I did not receive a notification. What does that mean?

Notification emails and letters are being sent based on the findings of the University's ongoing investigation. If you did not receive a notification that your H drive folder was compromised, it means your folder has not been identified as compromised based on the information currently available. The investigation remains ongoing.

I received the credit monitoring email but not a notification that my H drive folder was compromised. Why?

As outlined in the University's announcement, credit monitoring and identity theft protection are being offered as a precautionary measure to all current employees and individuals employed within the past five years while the University's analysis continues.

When will notifications be sent?

The University began notifying affected individuals by email on Friday, July 10, 2026. Where appropriate, some individuals will receive notification by physical mail.

If you have not yet received a notification, please continue to monitor your email and mail. The University's investigation is ongoing, and additional information will be shared as it becomes available.

What should I do if I receive a notification?

If you receive a notification, please read it carefully and follow the instructions it contains. Depending on your circumstances, the notification may include information about the incident, recommended steps you can take to help protect yourself and information about available supports, including credit monitoring where applicable.

Why did I receive a different notification than someone else?

Notifications are based on each individual's circumstances and the information currently available through the University's investigation. Depending on the outcome of that analysis, individuals may receive different communications regarding exposed H drive folders, precautionary credit monitoring or both.

About the incident

What happened?

Mount Royal University recently identified a cyber incident that affected certain university systems and services. We took immediate steps to contain the incident, engaged external cybersecurity experts, and reported the matter to law enforcement.

Our investigation has confirmed that data within certain folders on the University’s “H drive” was accessed and taken by an unauthorized actor. The actor then deleted our H drive data to impede our recovery.

The H drive is a file storage system used by individual employees and students. It is an individual, private network storage allocation held on on-campus servers. This drive can only be accessed while you are on campus, by remoting into a desktop through a VPN or by using WebFiles. It is not connected to Google Drive.

Our analysis indicates that this incident affected specific folders rather than the entire H drive.

The threat actor also deleted MRU’s “J drive,” which contains departmental data. There is currently no evidence that J drive data was accessed or copied before it was deleted. MRU is still working to recover deleted J drive data, but a full recovery may not be possible.

When did this occur?

We identified the incident on June 17, 2026. Our investigation indicates that unauthorized activity began earlier, though the full timeline is still being established.

Was this a ransomware attack?

Yes. This incident involved a ransomware threat actor. We are working with cybersecurity and threat intelligence experts to assess the situation and manage risk.

What systems were affected?

The incident disrupted a range of university systems, including online services, internet access, and certain internal systems. We continue the important work of restoring systems safely and securely.

Information that may have been affected

Was personal information accessed?

The University provides the H drive to support employees’ work and students’ academics. It is not meant to be a repository for personal information, but depending on what individuals chose to store in the folder it may contain personal information. Although this information is not within the University’s control, it is providing notice to all individuals whose folders were compromised.

The University’s analysis of the potential exposure of university data, including corporate data about employees, is ongoing, and its understanding of the nature and scope of any such data will continue to evolve as that analysis progresses.

Have employee files been exposed?

Not to our knowledge. Corporate data about employees are stored on the J drive, and there is currently no evidence that J drive data was accessed or copied before it was deleted.

At this time, the University is unclear as to what corporate data about employees was saved on the H drive. While our analysis is ongoing, we will provide all current employees and all individuals employed within the past five years with two years of credit monitoring and identity theft protection services.

Am I at risk?

Identity fraud is unfortunately a risk that individuals face in today’s digital environment, regardless of any particular incident. For that reason, it is always a good idea to take common-sense precautions to protect your personal information. These include monitoring your financial accounts and credit reports, being vigilant about unsolicited communications, and using strong, unique passwords. Employees and former employees who receive credit monitoring offers should enroll.

Who may be affected?

Based on our current understanding, the impacted data may include information associated with:

current and former employees
current and former students
other individuals whose information was stored in affected folders

As noted above, further analysis is ongoing and updates will be provided.

What types of information may be involved?

The types of information vary depending on the individual and the contents of specific folders.

Why can’t you provide more specific details now?

We are taking care to ensure accuracy before providing detailed information. The data set involved has been deleted and may not be completely recoverable, and we need to conduct detailed analysis that will take time.

Providing incomplete or inaccurate information could cause confusion or unnecessary concern, so we are prioritizing careful, verified updates.

Notifications and support

Will I be notified if I am affected?

We are notifying the individuals whose folders have been compromised. We will do our best to reliably identify others who may be affected and provide notification.

When will notifications be sent?

Initial direct notifications to individuals whose folders have been compromised began on Friday, July 10. Additional notifications may follow as our analysis continues.

What should I do if I receive a notification?

If you receive a notification, it will include what we know about your situation, recommended steps you can take, and information about available supports.

Will the University provide credit monitoring?

Credit monitoring will be offered to current employees and individuals employed in the past five years.

Why did I receive credit monitoring if my H drive folder was not compromised?

As a precautionary measure, the University is providing two years of credit monitoring and identity theft protection to all current employees and individuals employed within the past five years while the analysis of potential exposure of corporate employee data continues. This precautionary measure is separate from whether an individual's H drive folder has been identified as compromised.

I am a student. Why are you not providing me credit monitoring?

We are not offering credit monitoring to users who chose to store their own personal files in their H drive folders.

The University has extended credit monitoring to current employees and individuals employed within the past five years as a precautionary measure while its analysis continues, given the possible exposure of corporate data about employees.

Credit monitoring is used to address the risk of identity theft and financial fraud. Based on the information currently available, that risk is primarily associated with the exposure of corporate data about University employees, and student information does not present the same risk profile.

Guidance for employees, including researchers

Why did I receive a different letter than my colleague?

Notification letters are based on each individual's circumstances and the information currently available through the University's investigation. Depending on the outcome of that analysis, individuals may receive different communications regarding compromised folders, precautionary credit monitoring, or both.

I stored corporate/University records that included personal information in my H drive folder. What should I do?

Please spend some time considering and documenting what records may have been stored in the folder. Your notification has information on how to provide us with input. If, after reasonable consideration, you do not believe your folder contained records with personal information, no report is required.

I stored data about research subjects in my compromised folder. What should I do?

It is important to respond to this exposure appropriately. Please spend some time considering and documenting what records may have been stored in the folder. It may help to check for copies of the same or similar data in other systems. Your notification has details on how to provide us with input.

Mount Royal’s response

What has the University done to respond?

We have contained the incident, engaged leading external cybersecurity and forensic experts, initiated a detailed investigation, implemented additional security measures, and notified law enforcement.

Is it safe to use University systems now?

Yes. We are restoring services in a controlled and secure manner. Systems are being brought back online only after appropriate validation and security checks.

Did you pay a ransom?

We are not commenting on specific discussions with the threat actor. Our focus has been on containing the incident, investigating what occurred, and supporting our community.

How long will the investigation take?

We are aiming to set realistic expectations. The investigation is ongoing and complex. Some aspects of the analysis may take several weeks or months to complete.

Will there be further updates?

Yes. We will continue to provide updates as new information is confirmed.

Questions and additional information

Where can I get more information?

We will continue to post updates here, on our dedicated Updates page.

How can I contact the University about this incident?

You can contact our dedicated response team at IncidentSupport@mtroyal.ca. We will respond as quickly as possible depending on volume.

Why am I being directed to email rather than phone?

Given the expected volume of inquiries, a centralized email process allows us to respond consistently, track and prioritize urgent concerns, and ensure individuals receive accurate, complete responses.

Read all past updates

Daily update, July 6

Mount Royal University continues to respond to the cyber incident affecting university systems and services. There is no significant change to system availability to report at this time.

Technical teams and external cybersecurity experts continue their investigation and recovery efforts.

What’s new

For students: Summer Semester

As the Summer Semester begins, find answers to questions on the For Students page.

For employees: Payroll update

The same temporary payroll processes used successfully for the July 7 pay date will be used again for the July 21 pay date. For details, including payroll timelines, reporting hours and employee actions, please see the updated payroll information in the Human Resources document on the For Employees page.

For students: Accommodation information

Visit the For Students page for an update from Access and Inclusion Services, including registering for academic accommodations for the Fall Semester and meeting with access advisors.

Thank you

We recognize this situation continues to create challenges for students and employees. Thank you for your patience, flexibility and co-operation as recovery efforts continue.

Next scheduled update: Approximately 11 a.m. on Tuesday, July 7.

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Daily update, July 3

Mount Royal University continues to respond to the cyber incident affecting university systems and services. There is no significant change to system availability to report at this time.

Technical teams and external cybersecurity experts continue their investigation and recovery efforts.

What’s new

For students: Summer Semester

Find answers to your questions on Summer Semester on the For Students page.

For employees: Finance

Visit the Finance section on the For Employees page for temporary processes and the latest information.

Careers

Visit the Human Resources section on the Contact page for information on careers at Mount Royal, including answers to frequently asked questions.

Website update

As recovery efforts continue, the Mount Royal University website is gradually coming back online. While some webpages are now available, the website is not yet fully functional. Some links, forms and online services may be unavailable or not work as expected while systems continue to be restored.

Services that rely on university systems, including registration, tuition and fee payments, and other online transactions, are not yet available.

We are restoring services carefully and in phases to help ensure the security and stability of university systems. Please continue to visit this Updates page for the latest information on service availability.

Next scheduled update: Approximately 11 a.m. on Monday, July 6.

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Daily update, July 2

Mount Royal University continues to respond to the cyber incident affecting university systems and services. There is no significant change to system availability to report at this time.

Technical teams and external cybersecurity experts continue their investigation and recovery efforts.

What’s new

Website update

Services that rely on university systems, including registration, tuition and fee payments, and other online transactions, are not yet available.

For students: Summer Semester

Find answers to your questions on Summer Semester on the For Students page.

Early Support

Early Support is here for students. Learn more on the Contact page, including a form for self-referral and a form for employee referral.

For employees: Finance

Visit the Finance section of the For Employees page for temporary processes and the latest information.

For students: Get answers to your questions

Find the latest information and temporary processes on the For Students page, including status updates about applications, tuition deposit payments and transcript requests.

Thank you

We recognize this situation continues to create challenges for students and employees. Thank you for your patience, flexibility and co-operation as recovery efforts continue.

Next scheduled update: Approximately 11 a.m. on Friday, July 3.

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Daily update, June 29

Mount Royal University continues to respond to the cyber incident affecting university systems and services. There is no significant change to system availability to report at this time.

Technical teams and external cybersecurity experts continue their investigation and recovery efforts.

What’s new

For students: Continuing Education, Conservatory and TVP

Visit the Continuing Education, Conservatory and Transitional Vocational Student Updates and FAQs document for the latest program-specific information, temporary processes and frequently asked questions. It will be updated regularly, so check back often for the latest information.

Cougars Campus Store

Summer hours at the Cougars Campus Store begin July 2. Printing services for students and staff are available, among other resources. Learn more.

For employees: Printing on campus

Document Services is operating and providing service to employees on campus, with some new processes and temporary limitations. Learn more.

Thank you

We recognize this situation continues to create challenges for students and employees. Thank you for your patience, flexibility and co-operation as recovery efforts continue.

Next scheduled update: Approximately 11 a.m. Tuesday, June 30.

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Daily update, June 26

Mount Royal University continues to respond to the cyber incident affecting university systems and services. There is no significant change to system availability to report at this time.

Technical teams and external cybersecurity experts continue their investigation and recovery efforts.

What’s new

More updates for employees

Employees, more information and resources have been added to the ITS and Human Resources sections of the For Employees page.

Library resources for students, employees

Access the latest information related to Library services and supports. You can also find answers on the Library on the FAQ page.

Timesheets due on Saturday

As Mount Royal University continues its recovery efforts, Human Resources and Payroll have developed temporary processes to support payroll administration while systems remain unavailable. Learn more.

Staying informed: Main phone line

The message on MRU’s main phone line, 403.440.6111, now directs callers to this Updates page for the latest on university operations and service availability.

Thank you

We recognize this situation continues to create challenges for students and employees. Thank you for your patience, flexibility and co-operation as recovery efforts continue.

Next scheduled update: Approximately 11 a.m. Monday, June 29.

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Daily update, June 25

Mount Royal University continues to respond to the cyber incident affecting university systems and services. There is no significant change to system availability to report at this time.

Technical teams and external cybersecurity experts continue their investigation and recovery efforts.

What’s new

A new For Employees page is the central hub for employees to access important information, resources and temporary processes while University systems and services continue to be restored following the cyber incident.

More information and resources were added to the ITS and Human Resources sections of the For Employees page on the afternoon of Thursday, June 25.

Resources from areas such as Human Resources, Information Technology Services and other departments will be added and updated as information becomes available. For department-specific contact information, visit the Contact Information page.

Payroll information

Salaried/regular employees who report exception time (e.g., vacation, sick leave, overtime, etc.) should continue to work with their leader and keep records of any time taken or worked. This time will be processed once our systems return.

Casual and Flexible employees, including Research Assistants, should continue to accurately track their hours worked and follow instructions provided by their leader.

Thank you

We recognize this situation continues to create challenges for students and employees. Thank you for your patience, flexibility and co-operation as recovery efforts continue.

Next scheduled update: Approximately 11 a.m. tomorrow, June 26.

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Daily update, June 24

Mount Royal University continues to respond to the cyber incident affecting university systems and services. There is no significant change to system availability to report today.

Technical teams and external cybersecurity experts continue their investigation and recovery efforts.

What’s new

The For Students page continues to bring together student-specific information, including updates related to registration, financial aid, student services and other resources. Additional information is being added as it becomes available, so check back regularly.

Employees are encouraged to continue working remotely where operationally feasible and as directed by their leader. Additional operational guidance will continue to be shared as information becomes available.

The Contacts page has been updated with additional temporary contact information for university services. As more services establish temporary contact methods, this page will continue to be expanded and updated.

Environmental Health and Safety (EHS) contact information and safety resources have been added to the Contacts page to support employees and departments while regular systems remain unavailable.

Thank you

We recognize this situation continues to create challenges for students and employees. Thank you for your patience, flexibility and co-operation as recovery efforts continue.

Next update: Approximately 11 a.m. tomorrow, June 25.

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June 22, 3:30 p.m.

To help students and employees navigate ongoing service disruptions, we have added new resources to this page, including:

For Students: Information on student services, registration, financial aid and other student-related updates.
Contacts: Temporary phone numbers, contact information and alternative ways to access university services while regular systems remain unavailable.

These pages will continue to evolve as additional information, services and temporary processes become available. We encourage you to check back regularly for the latest updates.

Thank you for your patience and understanding as recovery efforts continue.

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June 19, 8 a.m.

As Mount Royal University continues to respond to the cyber incident affecting our systems and services, a new public wireless internet network is available across campus to help students, employees and visitors access available services, including Google services such as Gmail, Drive, Meet and Gemini.

Information Technology Services (ITS) has established this temporary network to provide internet access while restoration efforts continue. The University continues to experience disruptions affecting mtroyal.ca, MyMRU, telephone services and other systems. ITS remains focused on restoring affected services as quickly and safely as possible.

How to connect

To access the public wireless network:

Network name (SSID): MRopen
Password: None required
Eligible users: Everyone on campus can use this network.

Security reminder

MRopen is an open public network and you don’t need a password to connect. As with any public WiFi network, avoid accessing sensitive personal information, such as online banking, while connected. If available, consider using a VPN for an additional layer of security.

We appreciate your patience and flexibility as restoration efforts continue.

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June 18, 3 p.m.

Mount Royal University is responding to a cyber incident that has affected access to University systems and services.

On Wednesday, June 17, the University advised the community that it was experiencing technical disruptions affecting certain systems. We can now confirm that those disruptions are the result of a cyber incident.

When the issue was identified, the University took prompt steps to contain the threat and protect its systems. We have retained external cyber security experts to assist with the response and investigation, and we are following our established incident response protocols. We have reported this incident to law enforcement.

The investigation is still in its early stages. At this time, we have not determined whether any personal information or other data was accessed or taken. If the investigation determines that information has been affected, we will notify impacted individuals as appropriate.

Safety

Campus safety systems, including the fire detection and alarm system, continue to operate.

If you require emergency assistance or need to contact Security Services while campus phone services are unavailable, call 403.585.6764. Please reserve this number for safety and security-related matters. To report facilities-related emergencies, please call 403.827.0103.

Students with exams

Students should attend their exams as scheduled unless they have been notified otherwise by their instructor or department. As students may not be able to access their exam schedule through MyMRU, they can visit the Office of the Registrar in person (A101), email examscheduling@mtroyal.ca, or call 403.440.3435 between 8:30 a.m. and 4:30 p.m. to confirm exam locations, dates, and times. Students can also contact their instructors with questions.

Students who need to review their exam schedule can visit the Office of the Registrar in person (A101), email examscheduling@mtroyal.ca, or call 403.440.3435 between 8:30 a.m. and 4:30 p.m. to confirm exam locations, dates and times.

Students that have exam accommodations can work with Access and Inclusion Services to understand how their individual exam is impacted. Contact the Accommodated Exam Centre at examsais@mtroyal.ca.

Employees

Given the nature of the disruption and the challenges it may create for some on-campus work, those who are able to work remotely are encouraged to discuss arrangements with their leader, where operationally feasible and appropriate for their role.

Health Services remains open to provide care. For the time being, please contact them at 403.617.3242. The Injury and Prevention Clinic is operating as usual. To access MRU’s Employee Family Assistance Programs, please phone 1.833.707.4747.

What’s next

We recognize that this situation is disruptive and concerning. The University’s priority is to contain the incident, restore services safely and understand what occurred. That work must be done carefully and may take time.

We ask members of the community to follow official University instructions, avoid speculation, and continue to use approved channels for information and support.

Further information will be posted on this page as it becomes available. Students and employees should also monitor official University channels for instructions.

Thank you for your patience and understanding as we work through this matter.

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June 17, 4:30 p.m.

On behalf of Dr. Chad London, provost and vice-president, academic, and Michael Lam, vice-president, Finance and Administration.

Before providing an update, we want to thank everyone across our campus community for their patience, flexibility and resilience today as we navigate the service disruption affecting mtroyal.ca, MyMRU, on-campus internet access, telephone services and other services.

This disruption has created challenges for students and employees alike. We appreciate the understanding and adaptability our community has demonstrated throughout the day.

Mount Royal University will remain open tomorrow, Thursday, June 18. Information Technology Services (ITS) continues to work to restore services affected by the ongoing disruption. While some systems remain unavailable, university leadership has determined that campus can continue to operate safely.

Employees may continue to experience disruptions accessing university systems and services. Those who are able to work remotely are encouraged to discuss arrangements with their leader, where operationally feasible and appropriate for their role.

We appreciate the patience, flexibility and support of our community as teams work to restore normal operations.

Please continue to monitor this page and the MRU Now app for the latest information.

Thank you for your understanding and co-operation.

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June 17, 2 p.m.

Mount Royal University continues to experience a service disruption affecting mtroyal.ca, MyMRU, on-campus internet access, telephone services and other services. Google services, including Gmail, remain available.

Information Technology Services (ITS) continues to investigate and work towards restoring services as quickly as possible. At this time, there is no significant change to report.

Campus remains open and all on-campus security and safety systems, including the fire detection/alarm system, are operating normally.

If you require emergency assistance or need to contact Security Services while campus phone lines are unavailable, call 403.585.6764. Please reserve this number for safety and security-related matters.

We recognize these disruptions are affecting access to university services and campus activities. We appreciate the flexibility and understanding of the Mount Royal community as we work through this situation.

Updates will be shared on this webpage and through the MRU Now app. The next update will be provided no later than 4 p.m., even if there is no significant change to report.

Again, thank you for your patience, co-operation and understanding as we work through this situation.

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June 17, 1 p.m.

Information Technology Services (ITS) continues to investigate and work towards restoring services as quickly as possible. At this time, there is no significant change to report.

Campus remains open and all on-campus security and safety systems, including the fire detection/alarm system, are operating normally.

Updates will be shared on this webpage and through the MRU Now app. The next update will be provided no later than 2 p.m., even if there is no significant change to report.

Again, thank you for your patience, co-operation and understanding as we work through this situation.

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June 17, 11:15 a.m.

Information Technology Servic es (ITS) continues to investigate the disruptions and work to restore services as quickly as possible. Teams are actively assessing affected systems and prioritizing service restoration. At this time, there is no significant change to report.

Campus remains open and all on-campus security and safety systems, such as the fire detection/alarm system, are operating normally.

If you need to contact Security Services while campus phone lines are unavailable, call 403.585.6764.

Updates will be shared on this webpage and through the MRU Now app. The next update will be provided no later than 1 p.m., even if there is no significant change to report.

Again, thank you for your patience, co-operation and understanding as we work through this situation.

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June 17, 10:55 a.m.

Campus remains open and all on-campus security and safety systems, such as the fire detection/alarm system, are operating normally.

If you need to contact Security Services while campus phone lines are unavailable, call 403.585.6764.

Information Technology Services (ITS) is investigating the disruptions and working to restore services as quickly as possible. You may experience disruptions accessing university services and systems.

The next update will be provided no later than 11:15 a.m., even if there is no significant change to report.

Thank you for your patience, co-operation and understanding as we work through this situation.

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June 17, 10:20 a.m.

At this time, campus remains open. All on-campus security and safety systems, such as the fire detection/alarm system, are functioning.

The next update will be provided no later than 11:15 a.m., even if there is no significant change to report.

Thank you for your patience, co-operation and understanding as we work through this situation.

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June 17, 8:15 a.m.

Mount Royal University is investigating disruptions affecting mtroyal.ca, MyMRU, on-campus internet access and phone services. Google services, including Gmail, remain available at this time.

ITS is investigating.

Updates will be posted here as more information becomes available, particularly if mtroyal.ca remains unavailable.

To receive emergency notifications and service updates directly to your mobile device, download the MRU Now app. Ensure notifications are enabled on your mobile device.

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Incident update: Investigation findings July 7

Frequently asked questions Updated July 10, 4 p.m.

Read all past updates

Frequently asked questions
Updated July 10, 4 p.m.